Multiple Choice
Identify the
choice that best completes the statement or answers the question.
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1.
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Which of the following is not a key activity of an operations manager?
a. | Understanding the needs of customer | b. | Continually learning | c. | Managing cash
flows | d. | Exploiting technology to produce goods and services |
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2.
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Which one of the following best represents a pure service?
a. | Bank loans | b. | Computer diagnosis and
repair | c. | Attending a play | d. | Fast food
restaurant |
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3.
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Which one of the following best represents a pure good?
a. | Salt | b. | Fast food | c. | Attending a
play | d. | Vehicle repair |
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4.
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Which of the following is not true regarding the differences between goods and
services?
a. | Demand for services is easier to forecast | b. | Customers
participate in many services | c. | Services cannot be stored as physical
inventory | d. | Patents do not protect services |
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5.
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Service organizations generally
a. | Locate in close proximity to the customer | b. | Rely on physical
inventory | c. | Take advantage of patents | d. | Can delegate human behaviour and marketing
skills |
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6.
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The following terms - interchangeability of parts, division of labour, highly
repetitive tasks - best focus on ____.
a. | Quality | b. | Cost and efficiency | c. | Quality | d. | Time |
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7.
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Which of the following is generally related to service operations?
a. | Tangible product | b. | Need for flexible capacity | c. | Separation of
production from consumption | d. | Large amount of
inventory |
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8.
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A service encounter includes
a. | Face-to-face interaction | b. | Customers and a building | c. | Customers and
advertising | d. | All of the above |
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9.
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Which function typically employs more people than
any other functional area? a. | Information Systems | b. | Operations | c. | Marketing | d. | Finance |
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10.
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A measure of the success of an operation in producing outputs that satisfy
customers is
a. | Efficiency | b. | Effectiveness | c. | Quality | d. | Profitability |
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11.
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A measure of the success of an operation in converting inputs to outputs
is
a. | Efficiency | b. | Effectiveness | c. | Quality | d. | Profitability |
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12.
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The inputs to a transformation process include all of the following
except
a. | Materials | b. | People | c. | Assembly | d. | Information |
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13.
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Characteristics of services include which of the following?
a. | Close proximity to the customer | b. | Simultaneous production and
consumption | c. | Inability to inventory | d. | All of the
above |
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14.
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Which of the following would not be an operations activity in a fast-food
restaurant?
a. | Advertising new salad dishes | b. | Purchasing tomatoes | c. | Planning the layout
of the serving areas | d. | Cooking hamburgers and
fries |
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15.
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____ is an example of a pure good.
a. | Restaurant | b. | Dentist | c. | Coal
mining | d. | Education |
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