Multiple Choice
Identify the
choice that best completes the statement or answers the question.
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1.
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A Performance Rating Factor (PRF) of 1.15 means
a. | The worker is working at a pace that is 15% faster than normal | b. | The worker is
working at a pace that is 15% slower than normal | c. | The worker is working at a pace that is 15%
faster than standard time | d. | The worker needs to add 15% to the standard
time |
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2.
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Allowances include time for all of the following except
a. | Fatigue | b. | Equipment breakdowns | c. | Rest
periods | d. | Poor scheduling |
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3.
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Which of the following is not part of the general approach to time
study?
a. | Defines and evaluates each task and activity | b. | Measures and records
the time needed to perform each activity over a number of cycles | c. | Randomly observes
work over a period of time to obtain a distribution of activities | d. | Determines the
allowance factor for the work activity |
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4.
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Personal fatigue and delay allowances are added to ____ to arrive at
____.
a. | Standard time; normal time | b. | Standard time; desired time | c. | Normal time; desired
time | d. | Normal time; standard time |
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5.
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The Hackmann-Oldham Work Design model contains four major parts. One of these
parts is critical psychological states. Which of the following is an example of a critical
psychological state?
a. | Experienced responsibility for outcomes at work | b. | Autonomy | c. | Knowledge and skill | d. | High internal work
motivation |
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6.
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____ is vertical expansion of job duties to give the worker more
responsibility.
a. | Job enlargement | b. | Job rotation | c. | Job
enrichment | d. | Job design |
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7.
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____ is the process of specifying the work activities carried out by individuals
and groups in an operation.
a. | Job enlargement | b. | Job rotation | c. | Job
enrichment | d. | Job design |
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8.
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____ is a management-led approach to job design that seeks to establish the best
way of performing any task using methods of work study.
a. | Theory X | b. | Behaviouralism | c. | Scientific
management | d. | Job specialization |
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9.
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____ is an approach to job design that aims to improve motivation by increasing
job satisfaction by satisfying workers’ needs.
a. | Theory X | b. | Behaviouralism | c. | Scientific
management | d. | Job specialization |
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10.
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____ is the study of the physiological aspects of job design.
a. | Activity sampling | b. | Ergonomics | c. | Taylorism | d. | Behaviouralism |
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11.
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The approaches to job design used in some Japanese manufacturing companies has
combined aspects of ____ and ____, which have sometimes been regarded as contradictory.
a. | Scientific management; behaviouralism | b. | Scientific management;
Taylorism | c. | Theory Y; Theory Z | d. | Ergonomics; performance-related
pay |
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12.
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A typical first step in a scientific management approach is
a. | Training workers in the new method | b. | Installing the new method | c. | The measurement of
work times and output levels | d. | Selecting workers for the new
method |
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13.
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Which of the following is an accepted technique for establishing standard
times?
a. | Acceptance sampling | b. | Job design | c. | PMTS | d. | Ergonomics |
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14.
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Psychometric tests assess a person’s
a. | Aptitude and personality | b. | Mathematical ability | c. | Language and
understanding | d. | Verbal reasoning |
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15.
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The “S” in the Hackmann and Oldham-related acronym MPS is
a. | Schedule | b. | System | c. | Score | d. | Sequence |
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