Multiple Choice
Identify the
choice that best completes the statement or answers the question.
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1.
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Which of the following would not be a typical organizational-level performance
measure?
a. | Cost of quality | b. | Revenue and profit | c. | Return on
assets | d. | Earnings per share |
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2.
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Which of the following examines the amount of use one gets from a good before
it physically deteriorates or until replacement is preferable?
a. | Performance | b. | Reliability | c. | Conformance | d. | Durability |
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3.
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Dell’s ability to provide a wide range of customized computer hardware to
accommodate customers’ needs best describes ____.
a. | Volume flexibility | b. | Design flexibility | c. | Cycle
time | d. | Queue time |
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4.
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Units of output per machine-hour or tons per machine-hour are examples of
a. | Total productivity | b. | Multifactor productivity | c. | Partial-factor
productivity | d. | Service productivity |
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5.
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How well a measuring instrument consistently measures the “true
value” of the performance characteristic being measured is called
a. | An operational definition | b. | Information reliability | c. | Accessibility | d. | Actionable |
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6.
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____ focuses on small, gradual and frequent improvements over the long-term with
minimum financial investment and with participation by everyone in the organization.
a. | Six Sigma | b. | Process re-engineering | c. | Poke-Yoke | d. | Kaizen |
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7.
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The “P” in the acronym BPR stands for
a. | Productivity | b. | Performance | c. | Process | d. | Product |
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8.
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Which of the following is not compatible with BPR?
a. | Fundamental re-thinking | b. | Incremental re-design | c. | Dramatic
improvements | d. | Business processes |
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9.
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Buying on the basis of price alone risks problems in each of the following
categories except
a. | Capacity | b. | Quality | c. | Quantity | d. | Supplier |
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10.
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Continuous improvement is synonymous with
a. | Step changes | b. | BPR | c. | Kaizen | d. | The performance-importance
matrix |
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11.
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A reason for failing to deliver anticipated performance improvements may
include
a. | Use of the BPR methodology | b. | Technology adopted too late | c. | Emphasis on
continuous improvement | d. | None of the
above |
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12.
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A reason for failing to deliver anticipated performance improvements may
include
a. | Implementation problems from employees | b. | Good planning | c. | Effective project
management | d. | Use of appropriate technology |
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13.
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There are three main approaches to benchmarking:
a. | Financial, internal and customer | b. | Innovation, people and
performance | c. | Practice, external and operations | d. | Internal, competitive and
best-practice |
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14.
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Which of the following would not be a typical organizational-level performance
measure?
a. | Profit | b. | Revenue | c. | Labor
productivity | d. | Earnings per share |
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15.
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Which of the following order of activities is most appropriate for BPR?
a. | Integrating, simplifying, eliminating, automating | b. | Simplifying,
eliminating, automating, integrating | c. | Eliminating, simplifying, integrating,
automating | d. | Automating, integrating, simplifying, eliminating |
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