Multiple Choice
Identify the
choice that best completes the statement or answers the question.
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1.
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The following terms - interchangeability of parts, division of labor, highly
repetitive tasks - best relate to ____.
a. | Sales | b. | Efficiency | c. | Inventory | d. | Location |
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2.
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In time sequence, which of the following needs to be accomplished first?
a. | Understand customer wants and needs | b. | Design and deliver customer benefit
package | c. | Build and leverage operational capabilities | d. | Hire creative
engineers |
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3.
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Which of the following is not generally considered a competitive
priority?
a. | Time | b. | Flexibility | c. | Innovation | d. | Infrastructure |
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4.
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Families of goods or services having similar characteristics or methods of
creation are called
a. | Core competencies | b. | Corporate strategy | c. | Strategic business
units | d. | Functional strategy |
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5.
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The ____ of a firm defines its reason for existence.
a. | Strategy development | b. | Strategic mission | c. | Vision
statement | d. | Value and code of ethics |
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6.
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The ____ describes where the organization is headed and what it intends to
be.
a. | Strategy development | b. | Strategic mission | c. | Vision
statement | d. | Value and code of ethics |
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7.
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Which of the following would not constitute an element of operations
infrastructure?
a. | Market segmentation | b. | Work force | c. | Quality
control | d. | Learning and innovation systems |
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8.
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Operations design choices include all of the following except
a. | Operating plans and controls | b. | Type of processes and alternative
designs | c. | Supply chain integration and outsourcing | d. | Inventory |
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9.
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Using Professor Terry Hill’s Generic Strategy Framework, which statement
is true?
a. | The first loop ties strategy to operations. | b. | Operations have no
input loop into corporate strategy or marketing. | c. | Infrastructure decisions must come before
process choice decisions and capabilities. | d. | The four loops are iterative and highly
integrated. |
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10.
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Considering the work force component of infrastructure, which term does not fit
with the others in a service environment?
a. | Part-time employees | b. | Cross-trained | c. | Task-oriented | d. | Empowerment |
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11.
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The operating design choices of resource scheduling, inventory placement and
control and standardized operational and job procedures relate best to the corporate objective
of
a. | Profitable growth | b. | Operational excellence | c. | Leverage strengths
through innovation and technology | d. | Diversity |
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12.
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A company’s mission statement
a. | Is changed quite frequently | b. | Helps identify its target customers and
competitors | c. | Describes in specific terms what the company expects to
accomplish | d. | Occurs after strategy development |
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13.
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Which is not considered to be a major performance capability for manufacturing
companies?
a. | Flexibility of variety | b. | Quality | c. | Capacity | d. | Flexibility of
volume |
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14.
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Which of the following statements is false?
a. | There are two possible operations objectives (cost and speed). | b. | Strategy is
concerned with the actions an organization takes in order to survive and prosper in its environment
over the long term. | c. | Strategy can exist at three levels in an
organization: corporate, business and functional. | d. | An organization’s operations can be a
source of competitive advantage. |
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15.
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Four perspectives on operations strategy are
a. | Top-down, bottom-up, market-led, operations-led | b. | Corporate, business,
functional, tactical | c. | Top-down, bottom-up, vertical,
horizontal | d. | Mission, strategy, plan, action |
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