Multiple Choice
Identify the
choice that best completes the statement or answers the question.
|
|
|
1.
|
What are main reasons for offshoring? a. | Culture differences and costs saving | b. | Higher quality and culture
differences | c. | Faster response and costs saving | d. | Faster response and culture
differences |
|
|
|
2.
|
Why do some offshore call centers require employees to answer the phone with
“Chip from Chicago” instead of “Akbar from New Delhi.”?
a. | To save costs | b. | To increase the price | c. | To minimize cultural
bias | d. | To change the organization structure |
|
|
|
3.
|
What is a typical offshore managerial concern?
a. | Scale | b. | High costs | c. | High
turnover | d. | All of the above |
|
|
|
4.
|
____ factories are established to innovate and create new processes, products
and technologies.
a. | Lead | b. | Offshore | c. | Outpost | d. | Source |
|
|
|
5.
|
Which of the following is not an advantage of global offshoring and
outsourcing?
a. | Lower retraining costs | b. | Lower total cost of goods and
services | c. | New business from markets where jobs reside | d. | 24/7 customer care
and service |
|
|
|
6.
|
Which of the following is false?
a. | Transportation is more complex in global value chains | b. | The transportation
infrastructure may vary considerably in foreign countries | c. | Global purchasing
can be an easy process to manage when sources of supply, regional economies and even governments
change | d. | International purchasing can lead to disputes and legal challenges relating to such
things as price fixing and quality defects |
|
|
|
7.
|
A focused factory can focus on all the following except
a. | A few key products | b. | Specific technology | c. | A certain process
design and capability | d. | Diverse competitive priority
objectives |
|
|
|
8.
|
Of those listed, which is the strongest motivating
factor for deciding to franchise? a. | Ability to influence behaviour | b. | Need for rapid financial
growth | c. | Desire to control service delivery | d. | Ease of procedure and product
modification |
|
|
|
9.
|
Which one of the following is not a generic configuration for international
operations?
a. | Direct export | b. | Multi-domestic operations | c. | Regional
operations | d. | Global co-ordinated operations |
|
|
|
10.
|
A ____ is one in which operations are internationalized in order to access and
serve markets outside of the home country.
a. | Market access strategy | b. | Resource seeking strategy | c. | Off-shoring | d. | Economies of
scale |
|
|
|
11.
|
____ are reductions in unit cost of output due to increasing production
volumes.
a. | Global networks | b. | Focused operations | c. | Economies of
scope | d. | Economies of scale |
|
|
|
12.
|
The “O” in the acronym BPO stands for
a. | Outpost | b. | Outsourcing | c. | Offshoring | d. | Office |
|
|
|
13.
|
____ are reductions in unit costs available from increasing the number of
products produced.
a. | Global networks | b. | Focused operations | c. | Economies of
scope | d. | Economies of scale |
|
|
|
14.
|
Mass customization is associated with
a. | Postponement | b. | Modularization | c. | Push-pull
boundaries | d. | All of the above |
|
|
|
15.
|
Each of the following is associated with focused operations except
a. | Facilities assigned to a single task | b. | Plant within a plant | c. | Dell | d. | Autonomous
units |
|