Multiple Choice
Identify the
choice that best completes the statement or answers the question.
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1.
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Database systems, artificial intelligence programs and voice-recognition
software are examples of ____.
a. | Hard technology | b. | Soft technology | c. | Perishable
assets | d. | Integrated operating systems |
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2.
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____ consist(s) of two or more computer-controlled machines or robots linked by
automated handling devices such as transfer machines, conveyors and transport systems.
a. | Computer-Aided Design/Computer-Aided Engineering (CAD/CAE) | b. | Computer-Aided
Manufacturing (CAM) | c. | Enterprise Resource Planning
(ERP) | d. | Flexible Manufacturing Systems (FMS) |
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3.
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Which of the following choices is least like the others?
a. | Numerical control (NC) machine tools | b. | Computer-Aided Design (CAD) | c. | Computer Numerical
Control (CNC) | d. | Computer-Aided Manufacturing (CAM) |
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4.
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Computer-Aided Manufacturing (CAM) has advantages over conventional
manufacturing approaches under many conditions; which of the following is not such a
condition?
a. | To machine a very homogeneous part | b. | Frequent design changes are
made | c. | The manufacturing process is complex | d. | Expert operator skills and close control are
required |
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5.
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The following are benefits of adopting technology except
a. | Improve/increase productivity and quality | b. | Integrate supply and
value chain players | c. | Raise world standard of
living | d. | Easier to protect employees’ and customers’
privacy |
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6.
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Which of the following is not a principal issue in service encounter
design?
a. | Technology and information support systems | b. | Customer contact
behaviour and skills | c. | Service provider selection, development and
empowerment | d. | Service recovery and guarantees |
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7.
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The terms, “general purpose equipment,” “flexible and capable
of customizing work” and “wide variety of goods or services” best relate to
a. | Project | b. | Job shop | c. | Flow
shop | d. | Continuous flow |
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8.
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Marketing Product Characteristics/Decision for the Product-Process Matrix
include all the following except
a. | Demand volume | b. | Degree of customization | c. | Pathways | d. | Type of good |
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9.
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Which of the following is not a reason for facility layout studies?
a. | There is significant change in demand or throughput volume. | b. | A new good or
service is introduced to the customer benefit package. | c. | Accounts receivable increases
significantly. | d. | Different process, equipment and/or technology are
installed. |
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10.
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All of the following are valid purposes for layout studies except
a. | Minimize delays in materials handling and customer movement | b. | Increase
bottlenecks | c. | Promote employee morale and customer satisfaction | d. | maintain
flexibility |
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11.
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Which of the following does not relate to a cell?
a. | U-shaped | b. | Change output by adding/deleting
workers | c. | Materials handling requirements reduced | d. | Decrease in
morale |
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12.
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Which of the following do not represent a requirement for fixed-path
conveyors?
a. | Products are bulky, large or heavy | b. | The route does not vary | c. | Continuous movement
is required | d. | Automatic sorting, in-process inspection or in-process
storage |
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13.
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Which of the following is not a psychological strategy for dealing with a long
wait-time?
a. | Distraction | b. | Telling customers the length of the wait, which
allows them to decide whether to wait or to come back another time | c. | Displaying
artwork | d. | Technology |
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14.
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Basic expected effects of the Internet were
supposed to produce which of the following: a. | Better customer service | b. | Better products and
services | c. | More intelligent products and services | d. | Both b and c |
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15.
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A key advantage of a process layout
is a. | High levels of inventory | b. | High degree of automation | c. | Flexible equipment
and resources | d. | Smooth flow of materials |
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