Name: 
 

Chapter5



Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question.
 

 1. 

What is the optimum working range of room temperature?
a.
10-15
c.
20-26
b.
15.5-22
 

 2. 

Which one of the following will result from inadequate ventilation?
a.
Odours
c.
Draughts
b.
Chills
d.
Condensation and damp
 

 3. 

NVC is an abbreviation for non-verbal communication.
a.
True
b.
False
 

 4. 

Which of the following is not a method of non-verbal communication.
a.
Smiling
c.
Eye contact
b.
Whispering
d.
Posture
 

 5. 

An open question is used when only a short response is needed.
a.
True
b.
False
 

 6. 

Ethics refer to:
a.
Legislation
c.
Standards of professional conduct
b.
Confidentiality
d.
Working practice
 

 7. 

How frequently should towels be laundered?
a.
After every client
c.
Once a week
b.
Once a day
d.
When needed
 

 8. 

How frequently should a consultation be performed?
a.
When the client is new
c.
Before every treatment
b.
When the client has a new treatment
d.
At the start of each visit
 

 9. 

Which of the following is an adverse contra action?
a.
Uticaria
c.
Tiredness
b.
Increased energy
d.
Erythema
 

 10. 

A contra action can only occur during treatment.
a.
True
b.
False
 



 
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