Name: 
 

Chapter 10 Monitoring and feedback



Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question.
 

1. 

Feedback applied to early or too late is called:
a.
Positive feedback
b.
Negative feedback
c.
Control feedback
 

2. 

Which of the following is true?
a.
Objectives can be always stated precisely
b.
Variance information can always be fed back
c.
Feedback will work if it is bigger than the environmental shift
 

3. 

Which of the following is NOT a type of control?
a.
Administrative
b.
Self
c.
Psychological
 

4. 

Which of the following is NOT a predictor of success in sales?
a.
Aptitude
b.
Motivation
c.
Experience
 

5. 

What does MIS stand for?
a.
Motivation, involvement and sales
b.
Management information system
c.
Management involvement in systems
 

6. 

An information system which contains all the other systems is called:
a.
A subsystems approach
b.
A holistic approach
c.
A systems approach
 

7. 

Which of the following is true?
a.
MIS leads to minimal information
b.
MIS can lead to information  overload
c.
Inaccurate data is not a problem for a good MIS
 

8. 

Which of the following would inhibit salesforce acceptance of automation?
a.
Personal innovativeness
b.
Perceived usefulness
c.
Difficulty of use
 

9. 

What is meant by facilitating conditions?
a.
The degree to which the individual can carry out the task
b.
The degree to which the individual believes that the organisation has provided suitable resources and support
c.
The degree to which the salesperson believes that customers and others want them to use the system
 

10. 

What is meant by a mystery list?
a.
A situation where the database has unreliable information in it
b.
A situation where the database is regarded as an adjunct to the main business
c.
A situation where the database is regarded as a mystery to the salesforce
 



 
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