Name: 
 

Chapter Two - The Marketing Environment



Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question.
 

 1. 

Factors which affect every firm in a given industry are called:
a.
The micro environment
c.
The industrial environment
b.
The macro environment
 

 2. 

Which of the following is NOT one of the factors in the internal environment?
a.
Employees.
c.
Corporate culture.
b.
Customers.
 

 3. 

Which of the following is NOT a factor in the macro environment?
a.
Competitors
c.
The economy
b.
Government
 

 4. 

What is a recession?
a.
A period in which the company’s sales fall.
c.
A period of three months in which national output falls.
b.
A period in which unemployment rises.
 

 5. 

What does WTO stand for?
a.
World Trade Organisation.
c.
Weak Trading Overview
b.
Wholesale Turnover
 

 6. 

What is demography?
a.
The study of price controls.
c.
The study of communications.
b.
The study of the structure of the population.
 

 7. 

Which of the following is NOT part of culture?
a.
Shared beliefs.
c.
Language.
b.
Econonic conditions.
 

 8. 

Law which is created by judges is called:
a.
Case law.
c.
By-laws.
b.
Legislation.
 

 9. 

What does Oftel do?
a.
Regulates the office rental industry.
c.
Regulates the broadcasting industry.
b.
Regulates the communications industry.
 

 10. 

What does ASA stand for?
a.
Alternative Services Association.
c.
Advertising Standards Authority.
b.
Available Supervisory Area.
 

 11. 

Which of the following is NOT one of Porter’s five forces?
a.
The bargaining power of customers.
c.
The bargaining power of competitors.
b.
The bargaining power of suppliers.
 

 12. 

What is vertical integration?
a.
The degree to which the supply chain is owned or controlled by a few firms.
c.
The degree to which firms at the same level are integrated.
b.
The degree to which it would be expensive to switch suppliers.
 

 13. 

A situation in which production is only worthwhile on a large scale is said to have:
a.
Large economies of scale.
c.
Large manufacturing capacity.
b.
Large economies of scope.
 

 14. 

Friendships between employees are part of:
a.
The formal structure.
c.
The corporate culture.
b.
The informal structure.
 

 15. 

Making products which are unlike competing products is called:
a.
Competitive advantage.
c.
Product differentiation.
b.
Product orientation.
 



 
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