Name: 
 

Chapter Twenty - Managing Channels



Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question.
 

 1. 

Taking a large shipment of goods and splitting it into smaller units is called:
a.
Bulk breaking.
c.
Unitising goods.
b.
Shipment splitting.
 

 2. 

Which of the following is NOT true?
a.
Intermediaries add on a margin at each stage of the distribution process.
c.
Reducing the number of intermediaries will tend to reduce profits.
b.
Reducing the number of intermediaries will tend to increase profits.
 

 3. 

When a product can easily be differentiated from competing products, which distribution route should it use?
a.
The same as the competitors.
c.
A combination of routes.
b.
A different one from the competitors.
 

 4. 

Distibuting a product through a very small number of specialist retailers is called:
a.
Limited distribution.
c.
Exclusive distribution.
b.
Niche distribution.
 

 5. 

Which of the following is not true?
a.
In international markets, organisational culture of the distributor is more important than national culture.
c.
In international markets, it is important to decide whether the distributor should be an agent or a wholesaler.
b.
In international markets, it is easy to change distributors.
 

 6. 

An agreement which protects intellectual property is called:
a.
A patent.
c.
A confidentiality agreement.
b.
A contract.
 

 7. 

Which of the following is NOT a factor in channel management?
a.
Conflict.
c.
Competition.
b.
Co-operation.
 

 8. 

Referent power is an example of:
a.
An economic source of power.
c.
A legitimate source of power.
b.
A non-economic source of power.
 

 9. 

When one member has the ability to punish another member, this is called:
a.
Legitimate power.
c.
Punishment power.
b.
Coercive power.
 

 10. 

If one member has special expertise needed by the authors, this is called:
a.
Expert power.
c.
Knowledge power.
b.
Referent power.
 

 11. 

Insistence that a channel member carries all the products the supplier makes is called:
a.
Full-line forcing.
c.
Expert power.
b.
Coercive power.
 

 12. 

Companies with effective logistics systems were found to be several times more profitable than other companies. How many times?
a.
3 times.
c.
12 times.
b.
5 times.
 

 13. 

What does JIT stand for?
a.
Just in time.
c.
Joint inventory telecommunications.
b.
Joint inventory transport.
 

 14. 

A financial document which guarantees payment to the exporter provided certain conditions are met is called:
a.
A bill of lading.
c.
A transmittal letter.
b.
A letter of credit.
 

 15. 

What is a tramp steamer?
a.
A poorly-maintained cargo ship which charges low freight costs.
c.
A ship which runs on steam rather than oil.
b.
A ship which does not sail a scheduled route, but instead goes wherever it can find a cargo.
 



 
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