Name: 
 

Chapter Five - Organisational Buyer Behaviour



Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question.
 

 1. 

Which of the following is NOT a member of the DMU?
a.
Initiator.
c.
Buyer.
b.
Negotiator.
 

 2. 

Would you expect a business buyer to be:
a.
More risk-averse than a consumer.
c.
About the same.
b.
Less risk-averse than a consumer.
 

 3. 

Which of the following is NOT one of the organisational influences on buyer behaviour?
a.
Tasks.
c.
Culture.
b.
Technology.
 

 4. 

A company which buys goods in order to sell them on to others is called:
a.
A retailer.
c.
A reseller.
b.
A wholesaler.
 

 5. 

What does OEM stand for?
a.
Organisation for Economic Management.
c.
Own-Ends Manager.
b.
Original Equipment Manufacturer.
 

 6. 

What does MRO stand for?
a.
Manufacturing Real Objects.
c.
Manufacture, Retail and Ownership.
b.
Maintenance, Repair and Overhaul.
 

 7. 

What is the main drawback of ‘cost-plus’ contracts?
a.
It is hard to work out the profit margin.
c.
It leads to inefficiency and waste.
b.
It is hard to work out the costs.
 

 8. 

A situation in which the buyer is buying the same quantities of the same product at the same price is called:
a.
A straight rebuy.
c.
A new task.
b.
A modified rebuy.
 

 9. 

A situation in which the buyer is buying a new product but with changes in quantity or price would be:
a.
A straight rebuy.
c.
A new task.
b.
A modified rebuy.
 

 10. 

A situation in which the buyer is buying a new product for the first time would be:
a.
A straight rebuy.
c.
A new task.
b.
A modified rebuy.
 

 11. 

What is value in use?
a.
The total financial benefit of using a product.
c.
The comparison of one’s product usage against that of another.
b.
The length of time it will take to recoup the cost of the product.
 

 12. 

A situation in which supplier performance factors are rated according to their importance to the firm is called:
a.
A weighted-point plan.
c.
A cost-ratio plan.
b.
A categorical plan.
 

 13. 

A market composed of firms which buy the product to use in their businesses, without reselling it in any form, is called:
a.
A final market.
c.
A manufacturer market.
b.
A user market.
 

 14. 

What does DMU stand for?
a.
Directed Marketing Unit.
c.
Direct Manufacturing Unit.
b.
Decision Making Unit.
 

 15. 

Which of the following is NOT a way of reducing risk for buyers?
a.
Visit the operations of the potential supplier.
c.
Obtain the opinion of colleagues about the supplier.
b.
Analyse the potential supplier’s brochures and marketing materials thoroughly.
 



 
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