Name: 
 

Chapter 4 - Market Research and Information Systems



Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question.
 

 1. 

What is a marketing information system?
a.
Any method for collecting information about markets.
c.
A system for providing up-to-date information to the market.
b.
An integrated system for providing a stream of information about markets.
 

 2. 

Which of the following is NOT a difference between business research and consumer research?
a.
The business respondents are less accessible than the consumer respondents.
c.
Respondents are more reliable in business research.
b.
Interviewers are easily trained.
 

 3. 

What does DSS stand for?
a.
Decision support system.
c.
Decision system silo.
b.
Double section system.
 

 4. 

Which of the following is NOT a primary data collection method?
a.
Survey.
c.
Experimentation.
b.
Desk Research.
 

 5. 

Which of the following is usually the cheapest method of collecting data?
a.
Mail survey.
c.
Telephone surveys.
b.
Face-to-face interviews.
 

 6. 

What is meant by sampling?
a.
Choosing the right respondents.
c.
Choosing the right interviewers.
b.
Choosing the right survey method.
 

 7. 

Which of the following is NOT an analysis tool for qualitative data?
a.
QSR NUD*IST.
c.
SPSS.
b.
QUALPRO.
 

 8. 

What is time series analysis?
a.
A method of assessing the amount of time each research method will take.
c.
A method of assessing customers based on the time each one absorbs over a year.
b.
A method of predicting sales based on past experience.
 

 9. 

What is benchmarking?
a.
Comparing each aspect of our company’s performance with the performance of our competitors against the same aspect.
c.
Comparing one form of research against another.
b.
Setting a minimum standard for the performance of marketing research.
 



 
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