Name: 
 

Chapter 12 - Business-to-Business Marketing Communications



Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question.
 

 1. 

What is meant by encoding?
a.
Making a message secret.
c.
Responding to a message.
b.
Converting meaning into symbols.
 

 2. 

What is a sought communication?
a.
A communication which the sender has researched carefully.
c.
A communication which the recipient has looked for.
b.
A communication which the recipient does not need to look for.
 

 3. 

A sign which looks like the object is called:
a.
A symbol.
c.
An index.
b.
An icon.
 

 4. 

What is semiotics?
a.
The study of signs and their meaning.
c.
The study of half-truths.
b.
The study of the structure of language.
 

 5. 

Which of the following is NOT a method of silent communication?
a.
Kinetics.
c.
Syntactics.
b.
Artefacts.
 

 6. 

What is meant by kinetics?
a.
Gestures, movements, and facial expression.
c.
Energetic communication.
b.
Relationships between symbols.
 

 7. 

Which of the following is NOT an element of attitude?
a.
Cognition.
c.
Intelligence.
b.
Affect.
 

 8. 

What is a salient belief?

a.
Those which are closest to the truth.
c.
Those which make up the attitude.
b.
Those which are most important to the buyer.
 

 9. 

What is de-duping?
a.
Telling the truth in advertising.
c.
Checking communications strategies for duplication of effort.
b.
Removing duplicate names from databases.
 

 10. 

Which of the following is NOT an advantage of integrating marketing communications?
a.
Communications can reinforce each other.
c.
Fewer salespeople will be needed.
b.
Greater consistency increases the impact of the message.
 



 
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