Name: 
 

Chapter 15 - Corporate Reputation Management



Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question.
 

 1. 

The affective component of attitude towards the organization is called:
a.
Image.
c.
Reputation.
b.
Cognition.
 

 2. 

How we think others see the organization is called:
a.
Mirror image.
c.
Current image.
b.
Wish image.
 

 3. 

Which of the following is NOT part of adding corporate value?
a.
Strong corporate image.
c.
Distribution of profits to shareholders.
b.
Retention of profits for future investment.
 

 4. 

Which of the following is NOT part of profit maximization?
a.
Cutting costs.
c.
Short-term focus.
b.
Long-term growth.
 

 5. 

What is PR?
a.
The management of corporate image through manipulation of the media.
c.
The management of corporate media through selective dissemination of information.
b.
The management of corporate image through the management of relationships with the organization’s publics.
 

 6. 

Which of the following is NOT a tool of PR?
a.
Corporate advertising.
c.
Sales promotion.
b.
Sponsorship.
 

 7. 

A newsletter is an example of:
a.
Corporate advertising.
c.
Corporate responsibility.
b.
House journal.
 

 8. 

During 2004, sponsorship was estimated to be approximately:
a.
Between £1500m and £2000m.
c.
Between £40m and £80m.
b.
Between £4m and £8m.
 

 9. 

Which of the following is NOT a criterion for considering sponsorship:
a.
The sponsorship must be economically viable.
c.
The sponsorship should benefit a charity.
b.
The event should be consistent with the brand image of the organization.
 

 10. 

A group of people within the organization who are prepared for dealing with the Press in the event of a disaster is called:
a.
The A team.
c.
The Crisis team.
b.
The Dream team.
 



 
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