Name: 
 

Chapter 17 - Organizing for Maximum Effectiveness



Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question.
 

 1. 

If an organization puts a specialist in charge of each marketing activity, what type of structure is the company likely to have?
a.
Product.
c.
Functional.
b.
Segment.
 

 2. 

Which of the following is an advantage of organismic organizations?
a.
It has clear rules for employees.
c.
It has a clear chain of command.
b.
It is extremely flexible.
 

 3. 

An organization with a clear chain of command and specific roles for employees is best described as:
a.
Organismic.
c.
Hierarchical.
b.
Matrix.
 

 4. 

Which of the following is NOT a problem for cross-functional teams?
a.
Team members often need to learn new skills.
c.
Cross-functional career paths must be developed.
b.
Major customers become harder to deal with.
 

 5. 

What is patching?
a.
The process of remapping the business in response to changing opportunities.
c.
The process of putting the company back on course when a crisis has caused a temporary deviation from the plan.
b.
The process of re-assigning staff in order to meet a crisis.
 

 6. 

Which of the following is NOT a problem associated with change?
a.
Career paths become unclear.
c.
Strategic implementation becomes more difficult.
b.
Learning new roles means that more mistakes will be made.
 

 7. 

What is the main drawback of a geographical organization?
a.
Travel time is increased.
c.
Rationalizing the marketing plan becomes much more complicated.
b.
Local managers can adapt the marketing program.
 

 8. 

An organization in which product divisions are responsible for all manufacturing worldwide is called:
a.
A global product organization.
c.
A global market organization.
b.
A global area organization.
 

 9. 

Which of the following is NOT one of the principles for changing organizational psychology?
a.
The development and communication of a clear and consistent corporate vision.
c.
Integration of individual thinking into the overall corporate agenda.
b.
Clear instructions from senior management regarding the factors which need to change.
 

 10. 

Which of the following is a drawback of organismic structures?
a.
The organization is rigid.
c.
Status in the organization comes from knowledge and skill rather than from qualifications.
b.
A great deal of time is spent in discussion and negotiation.
 



 
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