Chapter 7: Manufacturing and Servies Technologies

Joan Woodward conducted the second, but most influential study of reciprocal interdependence.
1. True
2. False
Nonroutine technologies tend to be complex because there is substantial variety in the tasks performed.
1. True
2. False
Which one of the following statements would be considered false in regards to the concept of non-core technologies?
1. They are not directly related to the primary mission of the organization.
2. Non-core processes are conducted by HR departments.
3. Non-core technology is a department work process.
4. Accounting departments belong in the non-core technology group of an organization.
5. Research and development does not belong in the non-core group of work processes because this department is where ideas are transformed into new products.
Health care organizations, universities, and banks are most likely classed as which one of the following?
1. Manufacturing technology organizations
2. Product and service organizations
3. Service technology organizations
4. Flexible manufacturing systems
5. Sociotechnical systems
Automobile assembly lines and bank teller departments have tasks that are formalized and standardized. There is little task variety in them and they use objective, computational procedures. It can be stated they most likely use which one of the following?
1. Routine technologies
2. Flexible manufacturing systems
3. Intensive technologies
4. Craft technologies
5. Joint optimization