Chapter 8: Using IT for Coordination and Control

The executive dashboard is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors.
1. True
2. False
A company's intellectual capital is the sum of its knowledge, experience, understanding, relationships, and innovations.
1. True
2. False
Which one of the following systems would most likely be used by the higher levels of management in an organization when assistance is needed in reaching a decision?
1. Information reporting system
2. Balanced scorecard
3. Executive dashboard
4. Executive information system
5. Transaction processing system
Glen works for ACCS Industries in Richmond, Virginia. His company maintains a close watch on the top competitors within the industry. It has adopted many of the practices of these industry leaders and has seen a large improvement in its financial income as a result. ACCS Industries is performing which of the following?
1. Benchmarking
2. Data mining
3. Blogging
4. Business intelligence
5. Strategy mapping
Stephen is a manager for Bentley and Poor Enterprises. He focuses on how his employees dress for the job, whether they arrive for work on time, and whether they perform the jobs as their instructions indicate. It is most likely he is practicing which one of the following?
1. Behavior control
2. Business intelligence
3. Knowledge management
4. Outcome control
5. Social networking