An online community can be an example of which of the following types of e-commerce models

1.   ?    B2C
2.   ?    C2B
3.   ?    G2C
4.   ?    C2C

Who suggested that e-mail is an example of 1 to 1 interaction and the web is an example of many-to-many interaction

1.   ?    Ellsworth and Ellsworth
2.   ?    Hoffman and Novak
3.   ?    Kunoe
4.   ?    Armstrong and Hagel

Which of the following is generally true of internet interaction

1.   ?    control can shift toward consumers
2.   ?    control can never shift toward consumers
3.   ?    internet marketing can not lead to disintermediation
4.   ?    nearly every internet marketer provides post sale support and order tracking

The Government’s online small business advice service is an example of

1.   ?    B2B
2.   ?    G2G
3.   ?    G2B
4.   ?    C2C

Who coined the phrase ‘communities of consumption'

1.   ?    Kozinets
2.   ?    Kunoe
3.   ?    Hamill and Gregory
4.   ?    Hoffman and Novak