True/False
Indicate whether the sentence or statement is true
or false.
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1.
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Communications is a process involving information and influence.
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2.
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Communication is the process by which information is transmitted from the speaker to
the listener.
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3.
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The
process of encoding, the transmission of the message, the presence of noise, and encoding a response
are four of the factors involved in the communication process.
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4.
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Decision making as a process represents a means of selecting a particular
course of action from among the options available.
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5.
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Very
few organizations engage in espionage on competitors as it is an illegal activity.
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6.
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Forms
of body language used in communication include touching, eye contact and gestures.
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7.
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The bounded rationality model of decision making comprises three main
processes: the sequential consideration of alternatives; the use of heuristics to identify the most
appropriate alternatives and satisficing.
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8.
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Programmed decisions, however are new, cannot be anticipated or do not have
pre-existing methods of resolving them.
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9.
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Fisher and Ury developed an approach called principled negotiations that requires
negotiators to concentrate on five elements within a negotiation process.
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10.
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Formal negotiation is a means through which differences can be resolved and agreement
reached; thereby providing the basis for the future relationship and providing all parties with a
record of their rights and obligations.
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Multiple Choice
Identify the
letter of the choice that best completes the statement or answers the question.
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11.
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The
main purpose of downwards communication within an organization include: a. | report, seek
approval, clarify and influence | b. | persuade, integrate and influence | c. | establish
parameters, identify options and influence | d. | organize, clarify and influence | | |
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12.
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The
job of the ____, in the communication process, is to decode the symbols and interpret the meaning of
the message. a. | sender | c. | channel | b. | receiver | d. | filter | | | | |
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13.
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Communication serves four general functions within an organization. Which one of the
following is NOT one of them? a. | personal expression | c. | visibility | b. | information
processing | d. | co-ordination | | | | |
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14.
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The
text outlines the approach to creative thinking developed by Edward De Bono,
the six thinking hats. One of the hats requires the wearer to concentrate on issues associated with
the feasibility of solutions and the benefits to be gained from them. Which of the following colours
is it? a. | yellow | c. | red | b. | blue | d. | green | | | | |
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15.
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In
the rational model, the decision maker strives to: a. | satisfice | b. | act in the best interests of the
organization | c. | select the alternative agreeable to the
majority | d. | apply a heuristic | | |
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16.
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An
important element of the bounded rationality model is: a. | certainty | c. | unlimited
information search | b. | satisficing | d. | optimizing | | | | |
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17.
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Management in Action 16.4 On the road
to procrastination – identifies a number of decision avoidance techniques. Which of the
following is NOT in that list? a. | the classification method | c. | the ‘that’s your problem’
response | b. | the double-talk method | d. | the hush-hush approach | | | | |
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18.
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One
of the decision making models discussed in the text is based on the idea that organizations are
comprised of bundles of available solutions looking for problems. Which of the following is
it? a. | the rational
model | c. | the pragmatic
model | b. | the conflict
model | d. | the garbage
can model | | | | |
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19.
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According to the text which one of the Following is NOT one of the behaviours that
successful negotiators tend to avoid? a. | defend/attack spirals | c. | ingratiation | b. | counterproposals | d. | argument
dilution | | | | |
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20.
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The methods of communication that occur within organizations include
all but one of the following. Which is the odd one out? a. | non-verbal | c. | electronic | b. | written | d. | automated | | | | |
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