True/False
Indicate whether the sentence or statement is true
or false.
|
|
|
1.
|
There
is only one aspect to control within an organization, namely that it is restrictive, lacks
flexibility, is manipulative and greedy with regard to the abolition of personal
freedom.
|
|
|
2.
|
Organizational control is the systematic process of regulating organizational
activities to make them consistent with the expectations in plans, targets, and standards of
performance.
|
|
|
3.
|
It
has been suggested that control has four connotations, a physical element, an economic activity, a
psychological necessity and a political process.
|
|
|
4.
|
Labour power theory seeks to explain the use to which human labour is put in
capitalist organizations and the part played by managers in the organization of that work for the
benefit of capital owners.
|
|
|
5.
|
Power
can be defined as the potential ability to influence behaviour, to change the course of events, to
overcome resistance, and to get people to do things that they would not otherwise do.
|
|
|
6.
|
Expert power is based on the possession of knowledge or information that is not
generally available.
|
|
|
7.
|
The
factory as a building provided what Foucault describes as an opportunity for managers to observe,
know and therefore control, effectively creating the reality within which the workers should work and
live.
|
|
|
8.
|
Significance dilution, as Pfeffer points out, is that the impact of any decision
invariably lasts longer than the time taken to reach the decision in the first place.
|
|
|
9.
|
The
zone of indifference reflects a situation in which the demands of the organization on the employee do
not disturb them enough to create a negative reaction to the requirement to comply.
|
|
|
10.
|
In
terms of the ability to control activity in the workplace the design of jobs has only a limited
impact.
|
Multiple Choice
Identify the
letter of the choice that best completes the statement or answers the question.
|
|
|
11.
|
Cohen
and Bradford make a number of suggestions (MIA 17.1) for individuals seeking to achieve influence
over others. Which of the following is NOT one of their suggestions? a. | openness | c. | mutual
respect | b. | thrust | d. | mutual benefit | | | | |
|
|
|
12.
|
Garrett in Management in Action 17.3 makes a number of suggestions as to how to deal
effectively with bullies at work. Which of the following is NOT one of his
suggestions? a. | set a good
example | b. | don’t wait for a claim to be
made | c. | look for bruises
– it’s more than psychological | d. | understand the problem | | |
|
|
|
13.
|
Power
has been defined in many different ways, one definition offered by Pfeffer (1992) brings together a
number of views on it. ONE of the following is not included in Pfeffer’s view, which is
it? a. | to overcome
resistance | b. | to get people to do things that they would not otherwise
do’ | c. | to maintain the course of events | d. | the potential
ability to influence behaviour | | |
|
|
|
14.
|
The
bad starting point for establishing a power base for yourself would be to develop which of the
following sources of power? a. | coercive | c. | negative | b. | reward | d. | expert | | | | |
|
|
|
15.
|
Influence implies a number of features that would be used to achieve the desired
behaviour. Which one of the following is NOT such a feature? a. | relationship-based mechanisms | c. | persuasion | b. | power-based
mechanisms | d. | co-operation | | | | |
|
|
|
16.
|
Which
of the following power sources is most likely to be available to a non-supervisory, technical
employee? a. | expert | c. | knowledge | b. | referent | d. | legitimate | | | | |
|
|
|
17.
|
The
three types of organizational power included in Etzioni's power analysis include: a. | coercive,
normative, and distributive | c. | expert,
normative, and utilitarian | b. | utilitarian, coercive, and
normative | d. | normative,
distributive, and utilitarian | | | | |
|
|
|
18.
|
Within an organization there are two distinct aspects to the existence of control.
Which of the following reflects these two aspects? a. | the basis of
order and predictability in operational activity; control is restrictive | b. | control is
restrictive; control is demanding | c. | the basis of productivity; control provides planning for
operational activity | d. | the basis of productivity; control is
demanding | | |
|
|
|
19.
|
It is
suggested in the text that control has four connotations. Which of the following is NOT one of
them? a. | psychological | c. | economic | b. | physical | d. | performance | | | | |
|
|
|
20.
|
The
text suggests that it is important to recognize that there are three caveats to the use of power in
an organization. Which of the following is NOT one of them? a. | relativity | c. | balance | b. | pressure | d. | domain | | | | |
|