True/False
Indicate whether the sentence or statement is true
or false.
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1.
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One
definition of conflict is that it represents, ‘trial of
strength between opposed parties or principles’.
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2.
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There
are four major areas within organizational activity that can give rise to conflict.
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3.
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LaNuez and Jermier define sabotage to be, ‘deliberate action or inaction that is
intended to damage, destroy or disrupt some aspect of the workplace environment, including the
organization’s property, product, processes or reputation, with the net effect of undermining
[the] goals of capital elites’.
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4.
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In
the pluralist model, conflict provides an indication of the issues on which there is basic
agreement between the various stakeholders.
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5.
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The
Marxist suggests that conflict is an inevitable function of capitalism.
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6.
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Once
begun capitalism is a competitive process and forces all such organizations to minimize or demise
unless the market can be controlled, hence its potential to create conflict.
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7.
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Resistance through persistence reflects the dogged and persistent demands of employees
to become better informed, therefore being better equipped to challenge management decision
making.
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8.
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Research quoted in the text indicates that over 86% of respondents to one survey felt
that the higher you went in an organization, the more political the climate became.
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9.
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Cabals are one form of group whose prime motivation is the defence of the
members against the interests of other groups and individuals.
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10.
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In
order to attempt to control and minimize the harmful effects associated with politics it is necessary
to find ways to encourage competition without allowing hidden agendas to flourish.
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Multiple Choice
Identify the
letter of the choice that best completes the statement or answers the question.
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11.
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Whetten and Cameron identified four sources of interpersonal conflict. Which of the
following is NOT one of them? a. | role comparability | c. | personal difference | b. | environmental
stress | d. | information
deficiency | | | | |
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12.
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Conflict that occurs between teams in an organization is referred to
as: a. | intraorganizational conflict | c. | intergroup conflict | b. | interorganizational conflict | d. | interpersonal conflict | | | | |
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13.
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Which
of the following is NOT identified in the text as a possible consequence of
conflict? a. | Emphasis on
procedures | c. | Willingness to
compromise | b. | less communication | d. | training | | | | |
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14.
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Which
of the following styles of conflict management results in both parties to the dispute giving
something up to reach an understanding? a. | collaborating | c. | accommodating | b. | avoiding | d. | compromising | | | | |
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15.
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The
text identifies a number of individual forms of conflict. Which of the following is NOT one of
them? a. | unethical
rumours | c. | Sabotage | b. | misuse of resources | d. | work manipulation | | | | |
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16.
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Which
of the following perspectives on conflict regards organizations as collections of groups which have
some objectives in common and some in competition? a. | Marxist or
radical perspective | c. | pluralism | b. | unitarianism | d. | capitalist | | | | |
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17.
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Which
of the following reflects the percentage of respondents in a survey that said that top management
should try to get rid of politics within the organization? a. | 47.4% | c. | 51.2% | b. | 48.6% | d. | 48.4% | | | | |
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18.
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Yukl
and Falbe identified a number of political tactics. Which of the following is the tactic defined as,
‘the use of demands, threats, or intimidation to convince you to comply with a request or to
support a proposal?’ a. | pressure tactic | c. | coalition tactic | b. | exchange
tactic | d. | rational
persuasion | | | | |
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19.
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There
are a number of political techniques identified within the text. Which of the following is NOT one of
them? a. | Control over
work and meeting agendas | c. | Control decision
making | b. | Impression and image management | d. | Game playing | | | | |
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20.
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suggests ten ways to manage the office politics. Which of the following is NOT one of
them? a. | identify and
watch politicians | c. | be transparent
in your actions | b. | keep well informed | d. | never put it in writing | | | | |
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