True/False
Indicate whether the sentence or statement is true
or false.
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1.
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Predictability in life appears to be a valued condition for many people, at least when
it comes to the common reaction to organizational change.
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2.
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Change can arise in society which in turn then has an impact in the organizations that
function within it.
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3.
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Among
the internal forces for change that arise within an organization are demographics, and the knowledge
explosion.
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4.
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The
strategic form of change impact discussed in the text refers to change that is
anticipated and are relatively minor in nature.
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5.
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Those
changes categorized as adaptive are relatively small in scale and which as a consequence can be
accommodated without major disruption and danger to the organization.
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6.
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Process consultation is an approach to organization development in which the role of
the consultant is to concentrate on process problems and find workable solutions.
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7.
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Planned change represents those events that management either intend to occur or those
for which they have the opportunity to provide a thought-through response.
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8.
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It
was Leavitt that developed the forcefield analysis model of change.
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9.
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Where
people are resisting change because of adjustment problems, it would be appropriate to use
participation and involvement as a change management strategy.
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10.
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Change adopters are the individuals who make change work in practice and by so doing
ensure that they become the norms within that particular context.
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Multiple Choice
Identify the
letter of the choice that best completes the statement or answers the question.
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11.
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The
textbook describes the degree of planning for change in an organization as covering which of the
following extremes? a. | planned, unplanned | c. | incremental, unplanned | b. | planned,
surprise | d. | incremental,
surprise | | | | |
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12.
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The
education and communication strategy for change implementation should be used when a. | initiators
clearly have power | b. | group has power over implementation | c. | where there is a
lack of information, or where it is inaccurate | d. | users need to
feel involved | | |
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13.
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Dependence and habit are: a. | the steps proceeding the withdrawal stage in the career life
cycle | b. | irrational responses to change | c. | part of the
reaction to the separation stage in a career | d. | reasons why
individuals resist change | | |
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14.
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Dunphy and Stace’s change model identifies four main change strategies. Which of
the following is NOT one of them? a. | forced evolution | c. | participative evolution | b. | directionally
transforming | d. | charismatic
transformation | | | | |
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15.
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Plant
identifies four main elements within what he calls the key relationship mapping approach to managing
change. Which of the following is NOT one of them? a. | losers | c. | power | b. | politics | d. | winners | | | | |
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16.
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The
textbook identifies three types of change agent. Which of the following is NOT one of
them? a. | change
implementers | c. | change
generators | b. | change adopters | d. | change positives | | | | |
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17.
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____
is defined by the text as the systematic application of behavioural science knowledge to the planned
development and reinforcement of organizational strategies, structures, and processes for improving
an organization’s effectiveness. a. | conflict management | c. | organizational development | b. | organizational
revitalization | d. | change
management | | | | |
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18.
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A
problem solving process in which a group define the problem to be examined and then use their
combined skill and experience to understand it in order to then take action to deal with it is called
which of the following? a. | action research | c. | group activities | b. | survey
feedback | d. | process
consultation | | | | |
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19.
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The
textbook identifies three levels of innovation activity. Which of the following is NOT one of
them? a. | radical | c. | creative | b. | incremental | d. | systems | | | | |
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20.
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The
stage in the forcefield analysis model in which participants are made aware of existing problems and
the intention to change it is referred to as the: a. | changing | c. | unfreezing | b. | refreezing | d. | non of the
above | | | | |
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