Name: 
 

Martin - Organizational Behaviour Chapter 3



True/False
Indicate whether the sentence or statement is true or false.
 

 1. 

One way for a person to capitalize upon the halo effect would be to develop one positive attribute such as oral communication skills.
 

 2. 

When Paul remarks, "I love my classes this semester," it reflects the cognitive element of attitude.
 

 3. 

A positive attitude towards one's job is called a cognitive attitude.
 

 4. 

From attributions viewpoint, if the behavior is in consensus, the perceiver will probably respond to similar situations in the same way.
 

 5. 

External factors such as size, contrast and novelty influence the likelihood of stimulus being selected for attention.
 

 6. 

Stereotyping involves attributing everyone in a particular category with the characteristics of a single example.
 

 7. 

Acceptable employee behaviour is largely defined by managers.
 

 8. 

Managers have a vested interest in manipulating the attitudes of employees so that they reflect positive and supportive approach to work.
 

 9. 

Perception and attitudes have only limited application beyond interpersonal relationships within organizations.
 

 10. 

Perception is about making sense of the world around the individual.
 

Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question.
 

 11. 

In an interview situation, the interviewer's first impression of the interviewee (or target) is likely to be based upon:
a.
nonverbal cues of the target
c.
the intentions of the target
b.
verbal communication by the target
d.
the target's physical appearance
 

 12. 

All of the following are characteristics of the target which might be expected to influence perception about them EXCEPT:
a.
inferred intentions
c.
verbal communication
b.
nonverbal communication
d.
cognitive complexity
 

 13. 

The view that IT workers are techies, nerds, uncool, and boring is an example of the negative effects of:
a.
stereotyping
c.
first-impression error
b.
selective perception
d.
the self-fulfilling prophecy
 

 14. 

An achievement-oriented sales representative might attribute his failure to meet a monthly sales quota to:
a.
changing economic conditions
b.
a short list of prospects provided by the company
c.
a lack of effort
d.
a cutback in product advertising
 

 15. 

My boss is a fearful person and thus tends to see others as fearful.  My boss is exhibiting:
a.
projection
c.
closure
b.
perceptual defense
d.
stereotyping
 

 16. 

If researchers ignore or shrug off negative feedback about their "smokeless" cigarette, could be an example of :
a.
primacy effect
c.
horns effect
b.
proximity
d.
perceptual defense
 

 17. 

In trying to figure out what caused an employee to act a particular way in a particular situation, which of the following is not a question that might be asked to make causal attributions?
a.
Did others act the same way in the same situation?
b.
Does this person always act this way in this situation?
c.
Do others act in different ways in different situations?
d.
Does this person act differently in different situations?
 

 18. 

The beliefs, feelings, and behavioral tendencies held by a person about an object, event, or person are called:
a.
attitudes
c.
sentiments
b.
intuitions
d.
perceptions
 

 19. 

Because Clarissa has a winning smile, you uncritically accept her technical suggestions. Your perception is being influenced by
a.
the halo effect.
c.
stereotyping.
b.
perceptual defense.
d.
expectancy.
 

 20. 

A person who says "I've failed because of bad luck" is best described as exhibiting
a.
an external locus
c.
Proximity
b.
an internal locus
d.
projection.
 

 21. 

Something that predisposes a person to act in a certain way is called a(n)
a.
attitude.
c.
perception.
b.
requirement
d.
projection
 

 22. 

____ supports the old truism that first impressions are important.
a.
contrast
c.
impression management
b.
values and beliefs
d.
personality
 

 23. 

An example of ____ would be someone who hates dealing with conflict because they had grown up with parents who constantly argued and often put them in the middle of their arguments.
a.
perceptual defense
c.
projection
b.
attribution
d.
halo effect
 

 24. 

Which of the following is NOT one of the functions that attitudes serve.
a.
adjustment
c.
value expressive
b.
ego defensive
d.
projection
 



 
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