True/False
Indicate whether the sentence or statement is true
or false.
|
|
|
1.
|
The
attempt to lessen the probability of a particular behaviour occurring by paying no attention to it to
would be considered to be omission.
|
|
|
2.
|
A
dictionary definition of learning implies that it requires someone to be taught for it to be
successful.
|
|
|
3.
|
Learning results from experience.
|
|
|
4.
|
People are a cost to be minimized for managers in learning
organizations.
|
|
|
5.
|
Pavlov showed that in classical conditioning the unconditioned response was
immediately linked with the conditioned stimulus to produce the salivation in the dogs.
|
|
|
6.
|
Instrumental conditioning achieves learning through positive reinforcement schedules
to give the desired behaviour.
|
|
|
7.
|
The
Kolb Model of learning suggests that reflective observation of the situation should be carried out
before a particular behaviour is executed in order for learning to occur.
|
|
|
8.
|
The
learning styles approach to learning suggest that each person has a preferred style of learning and
they will not learn if forced to attend sessions aimed at any of the other styles.
|
|
|
9.
|
Action learning suggests that people learn by solving problems and then having to deal
with the consequences of their actions.
|
|
|
10.
|
One
of the effects of delayering has been the loss of organizational memory, or tacit
knowledge.
|
Multiple Choice
Identify the
letter of the choice that best completes the statement or answers the question.
|
|
|
11.
|
As a
manager you decide to use positive reinforcement to increase the probability that high job
performance will become the norm. All of the following are appropriate as positive reinforcement
except: a. | salary increase
after evaluation | b. | promotion after several outstanding performance
reviews | c. | praising the employee when they do a good
job | d. | ignoring times
when an employee fails to complete a task on time | | |
|
|
|
12.
|
The
schedule of reinforcement that provides the lowest response rate of any of the four reinforcement
schedules is: a. | fixed
ratio | c. | fixed
interval | b. | variable ratio | d. | variable interval | | | | |
|
|
|
13.
|
Which
one of the following is NOT implied by the definition of learning provided in the
book? a. | learning
influences behaviour | c. | learning implies
change | b. | learning only results from clear
instruction | d. | learning implies
sustained change | | | | |
|
|
|
14.
|
Action learning is based on which of the following approaches? a. | Learning through
identifying problems and then finding options for solving them | b. | Learning by
identifying options and then picking the best way to solve a problem | c. | Learning through
solving problems and dealing with the consequences | d. | Learning by
developing an action approach to spotting problems before they become a
crisis | | |
|
|
|
15.
|
One
of your employees fails to clean up his work area at the end of the day. Instead of telling them off
or considering disciplinary action, you decide to try an extinction approach to their behaviour.
Accordingly, you might: a. | reassign the worker to a less desirable
job | c. | clean up the
area yourself | b. | issue new guidance to all
workers | d. | ignore the
problem for a while | | | | |
|
|
|
16.
|
Which
of the following is NOT one of the learning styles identified by Honey and Mumford? a. | reviewer | c. | pragmatist | b. | activist | d. | theorist | | | | |
|
|
|
17.
|
As an
outcome for exceptional performance, Orla was provided the opportunity to make a highly visible
presentation to the board of directors. However, Orla was extremely nervous and upset about the
presentation. As a consequence, this action was: a. | negative reinforcement | c. | extinction | b. | positive
reinforcement | d. | punishment | | | | |
|
|
|
18.
|
Social learning theory is based on the belief that: a. | learning occurs
because of behavioural consequences | b. | learning occurs based on group norms | c. | learning is
strongly connected to need based drives | d. | learning occurs through the observation of other people and
being socialized into their behaviour patterns | | |
|
|
|
19.
|
A
distinguishing characteristic of a learning organization is that the
organization: a. | invests heavily in training and
development | b. | modifies its activities to reflect new knowledge and
insights | c. | Watches and learns from the activities of its
competitors | d. | develops new products and services on a regular
basis | | |
|
|
|
20.
|
A key
part of knowledge management in organizations is: a. | selecting intelligent people for key
positions. | b. | spying on what competitors are doing. | c. | conducting
training programs. | d. | the systematic sharing of
information. | | |
|