True/False
Indicate whether the sentence or statement is true
or false.
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1.
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The
storming stage of group development is marked by conflict and disagreement.
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2.
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A
role refers to the behaviours that accompany a particular function or position within a
group.
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3.
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One
type of group that exists within any organization is formed to meet the affinity needs of
workers.
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4.
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A
group member is more likely to become a social loafer if they think that their contribution will be
evaluated.
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5.
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In an
autonomous work group, team members take the responsibilities for everything except task allocation
and ordering materials.
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6.
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The
term team means the same as group but in an organizational context.
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7.
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The
Hawthorne studies clearly demonstrated that informal groups inevitably seek to work against the
interests of management.
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8.
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Homans suggested that job design was a significant influence on how groups performed
in an organization.
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9.
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A
satisficing approach to the regulation of individual behaviour within a group is likely to occur
unless there are problems in achieving results because there is a lack of clarity in the expected
behaviour of members.
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10.
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Belbin argues that there are nine team roles which contribute to the performance of
any group.
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Multiple Choice
Identify the
letter of the choice that best completes the statement or answers the question.
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11.
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1. _______ __________ can be defined in terms of
the confusion that exists in the minds of people as to what their roles are at any particular
time. a. | role
confusion | c. | role
ambiguity | b. | role incompatibility | d. | role conflict | | | | |
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12.
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Marissa is a member of a team at the Magic Tricks Company. She meets with
co-workers from her department to discuss ways to improve quality and the general work
environment. This is an example of a a. | special-purpose team. | c. | problem-solving team. | b. | committee. | d. | task
force. | | | | |
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13.
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In
which stage of group development have conflicts largely been resolved, the team become more cohesive,
and members settled into their roles? a. | norming | c. | forming | b. | storming | d. | performing | | | | |
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14.
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A
team made up of representatives from the sales, order-processing, invoicing, inventory control, and
logistics departments would be an example of: a. | a team in the norming stage of
development | b. | a self-managing team | c. | a
cross-functional team | d. | none of the above | | |
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15.
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A
method for countering social loafing includes: a. | motivational training | c. | emphasizing task functions | b. | evaluation of
member contributions | d. | setting clear
group goals | | | | |
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16.
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All
of the following would be considered positive norms of behaviour within a group
except: a. | consensus
decision making | b. | shared leadership | c. | loss of
individuality | d. | open discussion, or free exchange, of information concerning
problems confronting the group | | |
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17.
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Which
of the following is NOT normally part of the definition of a group. a. | a small cohesive
unit | b. | interaction must
take place | c. | there must be a purpose or intention to the activities
involved | d. | there should be an awareness of the collective
identity | | |
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18.
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A
high performance team as defined by Katzenbach and Smith can be defined as which of the
following. a. | Is committed to
the common purpose and is capable of achieving high performance | b. | A team who are
willing and able to achieve high performance | c. | Is committed to
the common purpose and is willing to achieve high performance | d. | Have the special
features of encouraging personal growth and exceeding member performance
expectations | | |
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19.
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One
example of a __________ ____________ group given in the text is a customer liaison
group. a. | sales
activity | c. | new product
development | b. | market research | d. | boundary spanning | | | | |
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20.
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Which
of the following was NOT a key finding from the Hawthorne studies? a. | informal groups
will not always match the formally designated ones | b. | social
facilitation is a key aspect of high performance | c. | informal groups
will seek to manage their mangers in order to influence the working
environment | d. | management cannot significantly influence the formation of
informal groups | | |
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