True/False
Indicate whether the sentence or statement is true
or false.
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1.
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Strongly cohesive groups which work against the interests of management sometimes form
a shadow organisation.
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2.
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Groupthink is much less likely to take place if group members are careful not to
criticize each other's ideas.
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3.
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Team
cohesiveness does not necessarily lead to higher team productivity.
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4.
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Research has shown that for complex problems the all channel pattern of communication
works best.
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5.
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The
maintenance function within groups was Bales’ way of describing how a group kept up to date with
the latest technical knowledge in its area of work.
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6.
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Socialization of individuals within a group has also been called social doping by some
writers.
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7.
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Groups only take riskier decisions than individuals because they have more expertise
and viewpoints available and so can be more certain of that their actions are correct.
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8.
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The
phrase ‘sweating the resource’ means that managers must seek to ensure that groups are
effective without making people sweat or work hard.
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9.
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Focused deviancy refers to employees deliberately breaking the rules in specific ways
when management try to prevent this from happening.
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10.
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Margerison and McCann Team Management Wheel is based around the existence of nine team
profiles.
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Multiple Choice
Identify the
letter of the choice that best completes the statement or answers the question.
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11.
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The
existence of groups and teams carries with it several implications for there use within an
organization. Which of the following is NOT such an implication? a. | groups need to
communicate with other groups inside and outside the organization | b. | groups need the
co-operation and support of other groups to be successful in meeting their
objectives | c. | groups should focus on the task to be achieved and should
ignore the social needs of members | d. | not all groups within an organization will have the same
interests and objectives | | |
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12.
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The
sociogram is a means of identifying individual member preferences and interactions within a group. It
is developed through one of the following techniques, which one? a. | each member is
asked to express their preferences for other group members in specific
situations | b. | an observer sits in a group meeting and records the interaction
patterns during the meeting | c. | the group leader is asked for their views on relationships
between members | d. | all of the above | | |
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13.
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Where
simple tasks are involved research has shown that which of the following patterns of communication
could be the least effective? a. | wheel | c. | all channel | b. | chain | d. | circle | | | | |
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14.
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What
are the main ways in which behaviour within a group is controlled? a. | attitudes,
socialization and politics | c. | attitudes,
politics and authority | b. | attitudes, socialization and
authority | d. | politics,
socialization and authority | | | | |
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15.
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“The process through which human acquire, and identify with, the values, customs
and aspirations of the social groups which they live.” This defines which of the following
terms? a. | Training | c. | Education | b. | Socialization | d. | Indoctrination | | | | |
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16.
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Milgram’s experiments demonstrated which of the following
outcomes? a. | Electric shocks
could improve memory | b. | That to be meaningful psychology experiments must involve
deception of the subject | c. | That an authority figure could make people do otherwise
dangerous things | d. | That because most psychology experiments are based on student
subjects they cannot be applied to the population at large | | |
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17.
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Which
of the following factors is NOT relevant to the level of group cohesion in a group? a. | organizational
factors | c. | individual
factors | b. | group factors | d. | managerial factors | | | | |
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18.
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Which
one of the following is not an individual team profile according to the Team Management Wheel
developed by Margerison and McCann? a. | thrusters-organizer | c. | concluder-promoter | b. | reporter-adviser | d. | explorer-promoter | | | | |
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19.
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According to Belbin, which of the following is NOT a feature of a winning
team? a. | wide team role
coverage within the group | b. | a match between team roles and personal
attributes | c. | an effective chair or group leader | d. | the inability of
a team to compensate for role imbalances | | |
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20.
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Which
of the following is NOT one of the symptoms of groupthink? a. | devil’s
advocate | c. | values | b. | rationalization | d. | pressure | | | | |
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