Chapter 7 Multiple Choice

What can be defined in terms of the confusion that exists, in the minds of people, as to what their roles are at any particular time.
1. role confusion
2. role incompatibility
3. role ambiguity
4. role conflict
In which stage of group development have conflicts largely been resolved, the team become more cohesive, and members settled into their roles?
1. norming
2. storming
3. forming
4. performing
A team made up of representatives from the sales, order-processing, invoicing, inventory control, and logistics departments would be an example of:
1. a team in the norming stage of development
2. a self-managing team
3. a cross-functional team
4. none of the above
Some individuals might react to social loafing by adopting which of the following?
1. arguing with the people loafing about
2. the sucker effect
3. emphasizing task functions to other group members
4. trying to encourage the group to set clear goals
5. a. c. and d. above
6. b. and d. above
7. none of the above
Which of the following is NOT normally part of the definition of a group?
1. a small cohesive unit
2. interaction must take place
3. there must be a purpose or intention to the activities involved
4. there should be an awareness of the collective identity
A high performance team, as defined by Katzenbach and Smith, can be defined as which of the following:
1. is committed to the common purpose, and is capable of achieving high performance
2. a team who are willing and able to achieve high performance
3. is committed to the common purpose, and is willing to achieve high performance
4. have the special features of encouraging personal growth and exceeding member performance expectations
Which of the following factors is NOT relevant to the level of group cohesion in a group?
1. organizational factors
2. group factors
3. individual factors
4. managerial factors
Which of the following is NOT a reason for informal groups emerging in an organization?
1. the need for individuals to form social relationships of their own choosing
2. the need for individuals to exert influence over their working environment
3. the need to offset the involuntary nature of many of the formal aspects of organizational activity
4. to offset the approach, adopted by managers, to running the company
5. a. c. and d. above
6. b. c. and d. above
7. all of the above
8. none of the above
Which of the following is NOT among the components of role theory, as outlined by Handy?
1. role ambiguity
2. role conflict
3. role set
4. role overload/underload
5. role stress
6. role expectations
7. all of the above