Chapter 9 Multiple Choice

Whetten and Cameron identified four sources of interpersonal conflict. Which of the following is NOT one of them?
1. role comparability
2. environmental stress
3. personal difference
4. information deficiency
Conflict that occurs between teams in an organization is referred to as:
1. intraorganizational conflict
2. interorganizational conflict
3. intergroup conflict
4. interpersonal conflict
Which of the following is NOT identified in the text as a possible consequence of conflict?
1. emphasis on procedures
2. less communication
3. willingness to compromise
4. training
Which of the following styles, of conflict management, results in one party to the dispute subjugating themselves to the wishes of the other?
1. collaborating
2. avoiding
3. accommodating
4. compromising
The text identifies a number of types and forms of conflict. Which of the following is NOT one of them?
1. process conflict
2. whistleblowing
3. task conflict
4. bullying and harassment
5. sabotage
6. work manipulation
7. all of the above
8. a. c. and e. above
Which of the following perspectives, on conflict, regards organizations as collections of groups which have some objectives in common, and some in competition?
1. marxist or radical perspective
2. unitarism
3. pluralism
4. capitalist
Whcih of the following are NOT included in the definition of negotiation, offered in the book?
1. interpersonal decision making
2. involves groups with independent needs
3. outcomes are interdependent
4. involves difference reduction
In negotiation, BATNA involves which of the following concepts?
1. Best
2. Together
3. Negotiated
4. Alternative
5. Approach
6. Agreement
7. a. c. d. and f. above
8. a. c. e. and f. above
Confrontational tactics, identified in the book, include all but one of the following. Which is it?
1. good guy/bad guy
2. understanding, not agreement
3. prodding
4. poker face
The strategies and tactics, identified in the book, that have proven to be valuable in integrative negotiation include all but one of the following. Which is it?
1. satisfy the interests of all parties
2. making multiple offer simultaneously
3. building trust
4. asking diagnostic questions