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International Marketing, 3rd ed. - Chapter 5



Multiple Choice
Identify the choice that best completes the statement or answers the question.
 

 1. 

The process by which individuals become members of their culture is called
a.
inculturation.
b.
perculturation.
c.
deculturation.
d.
acculturation.
e.
enculturation.
 

 2. 

A set of people with a distinct set of behavior and beliefs that differentiate them from a larger culture of which they are a part
a.
is called a lower culture.
b.
is called a individual culture.
c.
is called a set culture.
d.
is called a subculture.
e.
There is no term.
 

 3. 

A conventional, usually oversimplified, and often negative view of other cultures is referred to as
a.
monotype.
b.
stereotype.
c.
convention.
d.
convict.
e.
contradiction.
 

 4. 

The extent to which members of a culture feel comfortable or uncomfortable in unstructured situations is called
a.
stress avoidance.
b.
social pressure avoidance.
c.
uncertainty avoidance.
d.
frustration avoidance.
e.
tension avoidance.
 

 5. 

Common activities such as business meetings, initiation workshops for new entrants, or jubilees that serve the purpose of spreading shared norms of behavior and conveying a feeling of belonging are called
a.
rituals.
b.
habits.
c.
togetherness.
d.
task force activities.
e.
business manners.
 

 6. 

Social codes of conduct are called
a.
behavior.
b.
manners.
c.
influence.
d.
conducting rules.
e.
social role.
 

 7. 

Depending on their reliance on cues from the situational setting, the characteristics of the interacting persons and all kinds of non-verbal cues for the interpretation of a verbal message, national cultures may be ranked on a continuum from
a.
‘low-involvement’ to ‘high- involvement’ cultures.
b.
‘low-context’ to ‘high-context’ cultures.
c.
‘low-sophisticated’ to ‘high- sophisticated’ cultures.
d.
‘low-interest’ to ‘high-interest’ cultures.
e.
‘low-relation’ to ‘high- relation’ cultures.
 

 8. 

Every culture, ethnicity, industry, organization or function, establishes a set of moral standards for business behavior, that is, a code of
a.
business negotiations.
b.
business implementations.
c.
business implications.
d.
business ethics.
e.
business manners.
 

 9. 

Accepted rules, standards and models of behavior, which direct the search for information and alternatives in a buying decision process, and influence consumption as well as usage behavior are called
a.
standards.
b.
cultural prescriptions.
c.
norms.
d.
values.
e.
cultural standards.
 

 10. 

Product characteristics can either encourage or inhibit the rate at which a product is adopted by a social group. Four of the following product characteristics encourage and one inhibits. Which one?
a.
Relative advantage.
b.
Ease of testing.
c.
Ease of communications.
d.
Compatibility.
e.
Complexity.
 

 11. 

The product-adoption process framework classifies potential customers into five categories in a chronological order. Which one of the following suggested orders is correct?
a.
Innovators - Early majority - Late majority - Early adopters - Laggards
b.
Innovators - Early adopters - Early majority - Late majority - Laggards
c.
Innovators - Laggards - Early adopters - Early majority - Late majority
d.
Laggards - Innovators - Early adopters - Early majority - Late majority
e.
Early adopters - Early majority - Late majority - Innovators - Laggards
 

 12. 

Abstract characters that represent ideas, feelings and other contents of communication are called
a.
symbols.
b.
signs.
c.
ciphers.
d.
secret language.
e.
codes.
 

 13. 

How speakers intonate their sentences and modulate their voices is called
a.
non-verbal communication.
b.
communication by modulation.
c.
communication by intonation.
d.
communication by intonation and modulation.
e.
para-verbal communication.
 

 14. 

The meaning of a message is produced in the mind of the recipient, partly due to verbal cues, but also based on additional parts of the message and additional cues from the communication situation, which evoke certain cognitions and effects. This type of communication is called
a.
non-verbal communication.
b.
para-verbal communication.
c.
communication by signs.
d.
silent language.
e.
communication by codes.
 

 15. 

A number of related persons to whom an individual looks for guidance regarding behavioral norms are called
a.
reference groups.
c.
social groups.
b.
informal groups.
d.
formal groups.
 



 
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