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International Marketing, 3rd ed. - Chapter 13



Multiple Choice
Identify the choice that best completes the statement or answers the question.
 

 1. 

Which one of the following is NO way of finding potential customers?
a.
Sales force experience
b.
Early adopters
c.
Import statistics of the host country
d.
Tenders
e.
Expert interviews
 

 2. 

Customers that other potential customers use as role models who set trends in consumer markets or lead technological changes in industrial markets are of great importance to the international marketer are called
a.
early users.
b.
early adopters.
c.
first adopters.
d.
first users.
e.
prime adopters.
 

 3. 

When it comes to bigger and therefore more expensive projects governments but also business customers invite potential suppliers to bid. These invitations are called
a.
tenders.
b.
specifications.
c.
bid invitations.
d.
call for bids.
e.
offer collecting.
 

 4. 

The abbreviation TED applied by the European Union stands for
a.
Trans European Database
b.
Trans European Databases
c.
Tenders Expectations Daily
d.
Tenders Electronic Daily
e.
Tenders Electronic Database
 

 5. 

Potential suppliers whose bids are accepted for their (technical) solution are put on a
a.
‘tender list’.
b.
‘bid list’.
c.
‘suppliers list’.
d.
‘long list’.
e.
‘short list’.
 

 6. 

What is an international offer? An invitation of a potential customer to …
a.
… sign a sales contract.
b.
… bid.
c.
… bargain.
d.
… pay.
e.
… evaluate the product.
 

 7. 

Not binding offers are rather ___ in international business
a.
frequent
b.
usual
c.
rare
d.
unknown
e.
accepted
 

 8. 

If the marketer does not declare an offer as ‘not binding’ the customer may _____ the delivery of what has been offered.
a.
claim
b.
refuse
c.
alter
d.
revise
e.
accept
 

 9. 

The structure of an international offer largely contributes to the offer being clear and easily understandable for a customer speaking a different language and living in another cultural and regulatory environment. One of the following elements is NOT part of an international offer. Which one?
a.
Total product
b.
Period of validity
c.
Order confirmation
d.
Reservation of ownership
e.
Order cancellation fee
 

 10. 

One of the following is NOT an internationally accepted abbreviation for currencies. Which one?
a.
CAD
b.
GBP
c.
DDP
d.
CHF
e.
EUR
 

 11. 

If the period of validity is not specified in a written offer it generally ends after a period which consists of two elements: the delivery time of both the offer as well as the goods or services and the time the potential customer
a.
needs to read the offer.
b.
usually needs to evaluate the offer and to make a decision.
c.
needs to make a decision.
d.
needs to evaluate the offer and to make a decision.
e.
claims to need.
 

 12. 

Technical after sales service does NOT comprise ______ of the products sold
a.
calculation
b.
installation
c.
maintenance
d.
repair
e.
availability of spare parts
 

 13. 

The abbreviation ICC stands for
a.
International Commerce Credit.
b.
Internal Controlling Committee.
c.
International Computing Convention.
d.
International Computer Club.
e.
International Chamber of Commerce.
 

 14. 

The abbreviation AAA stands for
a.
American Arbitration Association
b.
Australian Arbitration Association
c.
Asian Arbitration Association
d.
Australian Automobile Association
e.
American Automobile Association
 

 15. 

Citizens of one country who are employed by a company based in a second country and are working in a third country are referred to as
a.
nationals.
b.
cosmopolitan.
c.
globals.
d.
internationals.
e.
multinationals.
 



 
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