Which of one of the following four statements is correct?
The growth of globally integrated production systems and a focus on cost effectiveness has meant that operations management is the key function in most organizations.
Quality is the most important of the key objectives of any operations system.
Operations management is the same in non-manufacturing concerns as it is in manufacturing concerns.
In non-manufacturing concerns the customer tends to play a more active role in the operations process than in manufacturing concerns.
Which of one of the following four statements is correct?
Unlike manufactured goods, the products of the service industry change the state of customers, particularly how they look and feel about themselves.
A key element of any operations system is that of adding value at each stage of the transformation process.
It is a relatively straightforward strategic objective in operations management to achieve both the goals of the efficient utilisation of resources and customer satisfaction.
The key objective of any operations manager is operating efficiency.
Which of one of the following four statements is correct?
Reverse engineering is the dismantling and analysis of a competitor’s product to discover its core components and see how it is made.
The Taguchi method involves the testing of a product to establish whether it conforms to Japanese safety standards.
Value engineering involves the rigorous analysis of the cost of component parts as a basis for setting the price.
Modular systems are involve streamlining the product offering so that the customer gets a reduced choice but at a reduced cost.
Which of one of the following four statements is correct?
The difficulties of capacity planning in the service industry are due mainly to the unpredictability of people.
Hotels and airlines regularly overbook rooms and seats respectively. Any potential problems this may cause are almost always removed by cancellations.
An airline can control the flow of passengers through its timetable and its fare structure.
A first come first served basis is a generally accepted and effective way of handling capacity in a service industry.
Which of one of the following four statements is correct?
The main rationale for work study is the control of labour.
The overriding consideration for the location of a manufacturing plant is its proximity to raw materials.
It is essential that service industries locate near their customer base.
Downstream integration involves forming a close alliance with suppliers, often through joint venture or acquisition.
Which of one of the following four statements is correct?
Making products to stock is generally thought to be a more efficient method of operations planning than making products to order.
Scheduling attempts to balance the costs of production against demands for goods and services.
Adjusting capacity to meet demand is the most appropriate way of dealing with scheduling problems.
An all-ticket concert or sporting event is a classic example of adjusting capacity to meet demand.
Which of one of the following four statements is correct?
Assessments of quality will always be subjective and a source of potential conflict between producer and consumer.
A product-based approach to quality identifies quality simply in terms of ‘fit for purpose’.
In manufacturing the most important quality check occurs with the finished product.
The quality process is complete when corrective action is taken to rectify the problem or fault.
Which of one of the following four statements is correct?
The most valuable benchmarking exercises are those carried out on overseas competitors.
Business process re-engineering has been shown to be an effective form of quality management.
TQM is a means of developing high levels of trust within an organization.
TQM is as much to do with culture change as it is with quality improvement.
Which of one of the following four statements is correct?
Supply chain management and materials management are really the same thing.
Supply chain management involves an outward rather than an inward orientation to operations management.
The current trend in manufacturing is that firms make a higher proportion of their own product to gain an improved control of the supply chain.
Kanban is a variation of just-in-time developed in the Japanese automobile industry.
Which of one of the following four statements is correct?
The introduction of robotics in most manufacturing organizations represents a cost-efficient strategy.
The technology and the strategies associated with producing goods and services have a profound influence on the structure of most organizations.
The adoption of a set of strategies associated with lean production will increase productivity in a manufacturing firm by as much as 100%.
Lean production methods offer employees more control over their work.