These questions are designed to test your understanding of the material contained within each chapter. For each question you are given a choice of 4 statements. Only one of these statements is correct.
In an operations system feedback is all about matching inputs to output needs.
A systems approach to operations views firms as a closed system with the emphasis on feedback within the system.
Not all the outputs of an operations system are necessarily planned or desired.
All outputs can be viewed as inputs in the same operations system.
These questions are designed to test your understanding of the material contained within each chapter. For each question you are given a choice of 4 statements. Only one of these statements is correct.
The growth of globally integrated production systems and a focus on cost effectiveness has meant that operations management is the key function in most organizations.
Quality is the most important of the key objectives of any operations system.
Operations management is the same in non-manufacturing concerns as it is in manufacturing concerns.
In non-manufacturing concerns the customer tends to play a more active role in the operations process than in manufacturing concerns.
These questions are designed to test your understanding of the material contained within each chapter. For each question you are given a choice of 4 statements. Only one of these statements is correct.
Unlike manufactured goods, the products of the service industry change the state of customers, particularly how they look and feel about themselves.
A key element of any operations system is that of adding value at each stage of the transformation process.
It is a relatively straightforward strategic objective in operations management to achieve both the goals of the efficient utilisation of resources and customer satisfaction.
The key objective of any operations manager is operating efficiency.
These questions are designed to test your understanding of the material contained within each chapter. For each question you are given a choice of 4 statements. Only one of these statements is correct.
Customers will always want a variety of goods on demand at low prices.
Organizations will always want low cost operations with restricted hours of working and opening.
Customer satisfaction and the efficient utilisation of resources are always conflicting.
Customer satisfaction and the efficient utilisation of resources can be reconciled by effective operations procedures.
These questions are designed to test your understanding of the material contained within each chapter. For each question you are given a choice of 4 statements. Only one of these statements is correct.
The product function is an important part of product design.
Product design is mostly about styling.
Product design predominantly involves R&D staff.
Product design is more important in the manufacturing sector than in the services sector.
These questions are designed to test your understanding of the material contained within each chapter. For each question you are given a choice of 4 statements. Only one of these statements is correct.
Reverse engineering is the dismantling and analysis of a competitor’s product to discover its core components and see how it is made.
Market research has little relevance to product design since consumers are unaware of future design needs.
Modular systems offer consumers more choice but generally at a higher price.
Modular systems involve streamlining the product offering so that the customer gets a reduced choice but at a reduced cost.
These questions are designed to test your understanding of the material contained within each chapter. For each question you are given a choice of 4 statements. Only one of these statements is correct.
Modularity maximises customer choice at least cost to the producer.
Modularity maximises customer choice but leads to price increases.
Modularity is a manufacturing technique, in which products are formed from the assembly of many different components.
Modularity is a technique developed by universities and adapted by manufacturing firms.
These questions are designed to test your understanding of the material contained within each chapter. For each question you are given a choice of 4 statements. Only one of these statements is correct.
The difficulties of capacity planning in the service industry are due mainly to the unpredictability of people.
Hotels and airlines regularly overbook rooms and seats respectively. Any potential problems this may cause are almost always removed by cancellations.
An airline can control the flow of passengers through its timetable and its fare structure.
A first come first served basis is a generally accepted and effective way of handling capacity in a service industry.
These questions are designed to test your understanding of the material contained within each chapter. For each question you are given a choice of 4 statements. Only one of these statements is correct.
The main rationale for work study is the control of labour.
The overriding consideration for the location of a manufacturing plant is its proximity to raw materials.
It is essential that service industries locate near their customer base.
Downstream integration involves forming a close alliance with suppliers, often through joint venture or acquisition.
These questions are designed to test your understanding of the material contained within each chapter. For each question you are given a choice of 4 statements. Only one of these statements is correct.
Location is more important for organizations in the manufacturing sector than in the service sector.
Location is more important for organizations in the service sector than in the manufacturing sector.
The location of manufacturing plants in developing countries is a decision made primarily on the basis of cost.
Cost should always be the primary consideration in making decisions about location.
These questions are designed to test your understanding of the material contained within each chapter. For each question you are given a choice of 4 statements. Only one of these statements is correct.
Making products to stock is generally thought to be a more efficient method of operations planning than making products to order.
Scheduling attempts to balance the costs of production against demands for goods and services.
Adjusting capacity to meet demand is the most appropriate way of dealing with scheduling problems.
An all-ticket concert or sporting event is a classic example of adjusting capacity to meet demand.
These questions are designed to test your understanding of the material contained within each chapter. For each question you are given a choice of 4 statements. Only one of these statements is correct.
Capacity can be adjusted to fit demand through price reductions.
Capacity can be adjusted to fit demand by increasing working time.
Capacity can be adjusted to fit demand by persuading the customer to accept a delay in delivery.
Variations in demand generally have high cost solutions and therefore such variations tend to be ignored.
These questions are designed to test your understanding of the material contained within each chapter. For each question you are given a choice of 4 statements. Only one of these statements is correct.
Loading is a process of getting maximum output from each work station or employee.
Loading is a means of allocating work across an organization based on some guiding principle.
Loading involves the allocation of additional work to certain work stations or employees.
Loading is a term used in supply chain management where sufficient components are loaded up before the job can begin.
These questions are designed to test your understanding of the material contained within each chapter. For each question you are given a choice of 4 statements. Only one of these statements is correct.
Assessments of quality tend to be subjective and a source of potential conflict between producer and consumer.
A product-based approach to quality identifies quality simply in terms of ‘fit for purpose’.
In manufacturing the most important quality check occurs with the finished product.
The quality process is complete when corrective action is taken to rectify the problem or fault.
These questions are designed to test your understanding of the material contained within each chapter. For each question you are given a choice of 4 statements. Only one of these statements is correct.
The most valuable benchmarking exercises are those carried out on overseas competitors.
Business process re-engineering has been shown to be an effective form of quality management.
TQM is a means of developing high levels of trust within an organization.
TQM is as much to do with culture change as it is with quality improvement.
These questions are designed to test your understanding of the material contained within each chapter. For each question you are given a choice of 4 statements. Only one of these statements is correct.
A value based approach to quality sees quality in terms of the subjective assessment of customers.
A product based approach to quality sees quality in terms of ‘fit for purpose’.
A user based approach to quality sees quality in terms of ‘conformance to specification’.
An approach to quality in terms of customer expectations and customer perception is based on the objective rating of product attributes and product performance by the customer.
These questions are designed to test your understanding of the material contained within each chapter. For each question you are given a choice of 4 statements. Only one of these statements is correct.
Supply chain management and materials management are really the same thing.
Supply chain management involves an outward rather than an inward orientation to operations management.
The current trend in manufacturing is that firms make a higher proportion of their own product to gain an improved control of the supply chain.
Kanban is a variation of just-in-time developed in the Japanese automobile industry.
These questions are designed to test your understanding of the material contained within each chapter. For each question you are given a choice of 4 statements. Only one of these statements is correct.
The key element of just-in-time is the reduction in stock and the associated cost savings.
Just-in-time is introduced to give firms greater control over suppliers.
Just-in-time results in cheaper components.
Just-in-time depends on detailed contracts between manufacturer and supplier to ensure that the system works smoothly.
These questions are designed to test your understanding of the material contained within each chapter. For each question you are given a choice of 4 statements. Only one of these statements is correct.
Craft production is generally low volume production but at low cost.
Mass production results in high volume output but at a high cost due to the cost of machinery.
The key factor in the shift from craft production to mass production was the development of precision machinery.
Flexible manufacturing systems are based around a multi-skilled labour force that can switch jobs at speed.
These questions are designed to test your understanding of the material contained within each chapter. For each question you are given a choice of 4 statements. Only one of these statements is correct.
Lean production was developed in Japan in response to specific conditions and as such has been difficult to adopt in other countries.
Lean production aims at high value added through efficiencies created at each stage of the supply chain and internal operations.
Lean production involves cutting down on the number of components used and the number of stages in the operations process.
Lean production is a strategy that is exclusive to manufacturing industry.
These questions are designed to test your understanding of the material contained within each chapter. For each question you are given a choice of 4 statements. Only one of these statements is correct.
Just-in-time emphasises speed in the operations process.
Just-in-time involves leaving jobs to the last possible moment to reduce cost.
Just-in-time is a pull-through system emphasising both high output and low costs.
Just-in-time is used by manufacturers to control suppliers.
These questions are designed to test your understanding of the material contained within each chapter. For each question you are given a choice of 4 statements. Only one of these statements is correct.
Low cost production is the key competitive advantage in operations management.
Cost is less important than quality.
Cost is less important than dependability.
Cost becomes less important if the firm focuses on quality, dependability, speed and flexibility.