Chapter 9: Managers and their information needs

A ____ structure distributes leadership among several people.
1. pyramid
2. strategic
3. operational
4. matrix
In the airline industry a(n) ______ manger might help ticket agents solve a problem that has cropped up with a passenger’s luggage.
1. operational
2. strategic
3. tactical
4. personnel
Tactical managers are also known as ________ .
1. wide area managers
2. narrow managers
3. development managers
4. middle managers
Strategic decisions focus on ___, while tactical decisions focus on how to do it.
1. what should be done
2. who should do what
3. the location of work
4. how not to do something
Merging your company with another would be an example of a decision to be made by _____ .
1. a strategic manager
2. an operational manager
3. a tactical manager
4. a middle manager
____ refers to the amount of data from which information is extracted.
1. data collection
2. data scope
3. data entry
4. data diary
_______ accumulate historical data.
1. data mines
2. internal storage
3. data warehouses
4. data scopes
Whilst operational managers consider highly detailed information, senior managers typically consider information that is ______ .
1. highly summarised
2. external
3. even more detailed
4. only graphical
Data collected from mass communication media such as television, radio and newspapers are examples of ______ .
1. internal data
2. media data
3. incomplete data
4. external data
______ are numbers and facts that can be conveniently stored and retrieved in an orderly manner for operations and decision making.
1. structured data
2. semi structured data
3. unstructured data
4. data warehouses
Planning starts with a long-term ___ and includes establishing goals and objectives
1. view
2. mission
3. decision
4. plan
Controlling consists of ___ and taking action.
1. planning
2. watching
3. waiting
4. monitoring
The higher the level of management, the ___ the manager’s activities are.
1. less routine
2. easier
3. more difficult
4. more routine
Managers reviewing only those results that vary significantly from the norm is called ______.
1. routine management
2. management by exception
3. review management
4. tolerance management
Typically an EIS is a tool for _______.
1. operational managers
2. clerical workers
3. tactical managers
4. strategic managers
A(n) ___ is often linked to OLAP, data mining and business intelligence software
1. DSS
2. EIS
3. ES
4. TPS
Between 1996 and 2002 the British government is said to have lost approximately ___ on failed IT projects.
1. £1.5 million
2. £1.5 billion
3. £15 billion
4. £0.5 billion
____ is the authority to modify information in files and databases.
1. accessibility
2. authorisation
3. strategy
4. update privileges
___ is an advantage of decentralised management.
1. a common reporting system
2. efficient administration of resources
3. encouragement of end user development of applications
4. tighter control by top management
In a(n)___ IS organisation there is a separate IS team for each business unit.
1. dispersed
2. central
3. matrix
4. hierarchical

Chapter 9: Managers and their information needs

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