____ expect buyers of their large applications to request extensive on-site postimplementation support.

The complexity of ____ responses might make evaluation impossible without a visit to a client site where a copy of the application is in use.

____ includes modification for business changes (including mergers with and acquisition of other organizations) and upgrading of the software when new technologies become available.

Large developers often distribute prerelease versions, called ____ of software to be tested by companies that agree to use the application with actual data for several months.

Usually, ____ do not create any documentation at all because (1) they do not know how to write documentation, and (2) they develop the application on their own to have it ready as soon as possible, and they don't want to take the time to document it.

When ____, the project manager lists a set of functional and technical requirements and identifies the functional and technical capabilities of all vendors, highlighting the items that are common to both lists, as well as those that are not.

When ____ a software package, the buyer gains several benefits: immediate system availability, high quality, low price (license fee), and available support.

An advantage of custom-designed applications is ____.

____ should clearly define performance expectations and include penalties if requirements are not met.

If the cost-accounting procedures of a particular company are so specific that no commercially available software can perform them, the company must develop ____.

Many North American and European countries have outsourced development of well-defined applications to professionals in other countries, an act often referred to as ____.

In the IT arena ____ has the following meaning: To commission the development of an application to another organization, usually a company that specializes in the development of this type of application.

An organization that offers the use of software through communication lines is called a(n) ____.

Since no provider can guarantee 100 percent uptime, ASPs often promise ____ percent uptime, which sounds satisfactory, but it might not be.

Once a company decides that it will purchase a ready-made application, a(n) ____ team is formed to oversee system implementation and handle all vendor contact.

A(n) ____ is a document that specifies system requirements and solicits proposals from each vendor contacted.

____ is the proportion of time that the ASP's systems and communication links are functioning.

Comparing actual performance against specific quantifiable criteria is known as ____.

The most important element of an outsourcing agreement for both parties, but mostly for the client, is what professionals call the ____.

____ are often tempted to develop applications that are too complex for their skills and tools, resulting in systems that are difficult to use and maintain.