Principles of Business Information Systems – Chapter 2
Quiz
A measure of how widely technology is spread throughout an organization is technology _______
infusion
diffusion
advantage
differentiation
Which of the following is not a means of measuring the value of an IS?
Earnings growth
Market share
Customer satisfaction
Systems analysis
____ systems typically provide standard reports generated with data and information from the ____ system.
MIS, DSS
TPS, ERP
MIS, TPS
TPS, MIS
____ is the production of useful information, usually in the form of documents and reports.
Input
Feedback
Output
Processing
Internal factors causing organizational change can include activities initiated by ____.
employees
stockholders
general economic conditions
country-specific laws
A popular model for examining where value gets added to raw materials is known as the _____
value system
value series
value chain
value set
_________ can assist companies with collecting data on customers, and manage all aspects of customer encounters?
SCM
CRM
MSC
RMC
A team working together in geographically dispersed areas tpyically using Internet technologies to communicate is using a _______ organizational structure.
team
traditional
virtual
dispersed
The adaptations to new conditions or alterations of organizational practices over time is known as organizational _____________
learning
change
evolution
outsourcing
A strategy that involves lowering cost below all competitors is known as __________
differentiation
niche
cost leadership
five forces
Output achieved divided by the input required is known as the _________
productivity
return on investment
total cost of ownership
evaluation
If a strategic application is copied by a competitor, it will eventually become a __________ application.
support
high potential
transaction
key operational
Contracting with outside professional is meet specific business needs is known as _______
outsourcing
learning
changing
demanding
Reducing the number of employees to cut costs is known as _______
infusion
diffusion
downsizing
buyout
An shared, electronic office diary would normally be considered a _________ application