Chapter 11

A business centre that offers working space and specialised support for new ventures is called:
1. isolator
2. injector
3. incubator
4. integrator
For a business in the UK it is obligatory by law to have which type of insurance
1. product liability
2. loss of profits
3. employers liability
4. fire and theft
In the context of business management systems, CRM stands for
1. communications recovery management
2. customer relationship management
3. costs relative to management
4. customer recruitment management
A website has a unique address that locates it on the Internet called a
1. web-street
2. net-address
3. URL
4. ISP
On average, do small firms have levels of trade union membership which is
1. the same
2. lower or
3. higher than large firms
On average, do large firms experience numbers of strikes and industrial action which is
1. the same
2. lower
3. higher than small firms?
The management control likely to emerge when the owner-manager is heavily dependent on the skills of the employees to get the job done, and they (the employees) can easily find jobs elsewhere is called
1. fraternalism
2. paternalism
3. sweating
4. benevolent autocracy
The management control likely to emerge when the owner-manager is less dependent on specific workers, and employees have difficulty in finding jobs elsewhere is called
1. fraternalism
2. paternalism
3. sweating
4. benevolent autocracy
The management control likely to emerge when the owner-manager exercises influence from a position of power, but friendly relations exist so that employees are not subservient is called
1. fraternalism
2. paternalism
3. sweating
4. benevolent autocracy
The management control likely to emerge when employers have all the power and exploit employees who have low skills and little alternative employment (e.g. immigrant labour) is called
1. fraternalism
2. paternalism
3. sweating
4. benevolent autocracy

Chapter 11

Quiz