Multiple Choice
Identify the
letter of the choice that best completes the statement or answers the question.
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1.
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Which
of these is not a key stakeholder that an organization must seek to satisfy? a. | Managers | b. | Shareholders | c. | Employees | d. | Customers | e. | None of the
above | | |
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2.
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Who
can be considered as the main stakeholders for London Zoo? a. | Research
groups | b. | Visitors | c. | The
government | d. | Private investors | e. | None of the
above | | |
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3.
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What
common, related problem do not-for-profit organizations such as the British Museum and the National
History Museum often face? a. | Costs associated with repairs and
maintenance | b. | The need to be educational and adhere to their
scientific/research orientation whilst addressing commercial issues (e.g., admission charges to cover
costs) | c. | The need to be educational and adhere to their
scientific/research orientation whilst satisfying main stakeholders | d. | The conflict
between pursuing organizational objectives and resource availability
constraints | | |
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4.
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Which
of the following is not a way in which organizations can behave more ethically and socially
responsibly? a. | By avoiding
discrimination and improving working conditions | b. | By lowering
prices to their targeted market, to stimulate demand and increasing profit by increases in
productivity to meet customer demands | c. | By ensuring product safety | d. | By avoiding
pollution and safely disposing of waste | e. | None. All of the above are ethical
behaviors. | | |
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5.
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Which
one of these would not be a problem for an organization attempting to establish a unified vision or
direction? a. | The constraints
applied by key stakeholders upon the organization’s management | b. | The personal
objectives of those within the organization | c. | The varying
expectations of external stakeholders | d. | Conflicts between the product and its desired target
market | e. | None of the above | | |
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6.
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Which
of these questions is not addressed by an effective business model? a. | What do
customers value today? | b. | Who are our customers? | c. | What does the
organization produce? | d. | What will customers value in the
future? | e. | None of the above. All are essential questions for effective
business models | | |
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7.
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Which
of the following would you not expect to see in a vision statement? a. | Descriptions of
desirable future situations | b. | Motivational terminology | c. | Focus on the
values to which the organization is committed | d. | What the
organization seeks to do to reach desirable future states | | |
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8.
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Which
of the following does Campbell (1989) suggest to be a dimension of valuable mission
statements? a. | Differentiates
the business from competitors | b. | States the objectives of the
organization | c. | Meaningful and relevant to
stakeholders | d. | States the values of the organization | e. | None of the
above | | |
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9.
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Which
one of the following is not a form of non-price competition? a. | Branding | b. | Focus | c. | Innovation | d. | Advertising | e. | None. All of the
above increase non-price competition | | |
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10.
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Which
one of the following is not an aspect of the MOST analysis a. | Mission | b. | Strategies | c. | Tactics | d. | Organization | e. | None of the
above. All are components of the MOST analysis | | |
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